INDUSTRY EXPERTISE

There’s no substitute for real-world in-the-trenches experience and at QiSOFT, we have more than 25 years of practical experience working within the process manufacturing industry. We understand the daily challenges faced to cater for the variation in raw materials, to understand and minimize variation in internal processes and ensure there is consistency in finished product whilst maintaining maximum process efficiency. As such our software has been developed over time to meet the needs & challenges of this specific market.

QiSOFT products have been proven to be highly consistent and perfectly suited for application across a range of sectors, highlighted in our broad manufacturing customer base. Particular specialization can be found in Pulp & Paper, Food & Beverage, Packaging, Chemicals, Plastics and Textiles.

CUSTOMER FOCUSED

At QiSOFT our customers are our focus. We find out what problems they need solved and how we can help them to do their jobs better, which means with every new product we develop, our customers are at the very core. Many of our customers work year round and rely on QIS for vital process and product information. Our dedicated support specialists are on-hand 24 hours a day, 365 days a year to rapidly resolve any issue that may occur, minimizing lost time and disruption.

DESIGNED FOR EASE

Just because our company founder spent months developing complex code doesn’t mean you have to – quite the opposite. We do not want to add complexity to our customers’ already complex environments and have strived to develop an application that is as easy-to-use as it is highly advanced. From installation to implementation and beyond, we find the old adage to be true – time is money – and the less time needed for set up and training, the faster you can begin to see results.

RAPID DEPLOYMENT = RAPID ROI

Sometimes the word “rapid” can mean different things to different people so we want to be absolutely clear from the start – when you choose QiSOFT, you’ll be up and running in days. Not weeks, not months – days. QIS is designed to run straight out of the box and requires no specialist customization or programming knowledge. The flexibility of QIS makes data conversion from other applications very simple, allowing you to get off to a flying start and meaning you can start to see ROI in as little as 5 days. Many customers will testify to this swift realization of business benefits and process improvements – these are manifold and range from reduced paperwork, complaints and downtime to improved consistency, quality and understanding.

NO HIDDEN COSTS

Prior to dispatch of any applications or any work being undertaken a full price quotation and specification will be issued, including an outline of any potential additional costs that may be incurred in the future. All our pricing is inclusive of standard implementation and training. With no need for programming and no hidden consultancy charges there should be no unexpected costs after installation. Where additional products/services are required, for example IT hardware, budgetary estimates and sourcing guidance can be given.

PROJECT MANAGEMENT

Every project is different, however, at QiSOFT we can still use effective project management principles to ensure quick deployment and rapid delivery of business benefits every time. From capital justification through to benefit delivery, we work closely with your team every step of the way to provide guidance and advice on all aspects of the project and, where required, our team can assume responsibility for a complete turnkey job. This includes full data migration support to ensure the safety of your existing data and your total peace of mind.

ON-GOING SUPPORT

Over our many years, we have come to realize that support isn’t always just needed when issues arise. Often times, our customers look to us to help them better utilize the many applications of our products within their enterprise or organization. Truth be told, if it weren’t for the need to collaborate with us on new and improved uses, our tech support department would specialize in thumb twiddling rather than problem-solving. Our dedicated support specialists are available 24 hours a day, 365 days a year to rapidly resolve any issue or question that may occur, minimizing lost time and disruption. Not only do we provide customers with real-time, direct access to our technical specialists, we also provide onsite support services, bringing our expertise directly to you.

CONTINUOUS DEVELOPMENT

QIS has been in customer use for over 25 years and we are constantly working with those customers to keep the system up to date and free from bugs! Continuous product development ensures that the latest process-investigation tools are available to meet the challenges of this dynamic market place. Product development is driven by our customers and the latest advancements in technology.

PERSONAL SERVICE

Once your QiSOFT system is quickly up and running, getting to talk with a real person when you have a question is just as easy to do. No more navigating through obnoxious answering systems trying to figure out the magic button to reach someone with a pulse or being put on hold while music that’s meant to be mellow just makes you more frustrated. If we don’t like those things, why would we make you endure them? We don’t and never will. This is personal support at its best where you’ll know your support person by name, not extension for a quick response that is a QiSOFT trademark.

COMPREHENSIVE TRAINING

A full range of instructor-led courses are available for our suite of manufacturing products that covering all aspects of QiSOFT solutions from installation and set-up through to advanced statistical analysis and process understanding. Where required, courses can be customized to meet specific customer requirements and can be run in one of our offices or for more flexibility at one of your sites.


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