It’s Time to Relax
Really, just relax. Yes we know it’s software we’re talking about and yes we know
it’s complex technology (we did develop it after all) but we also know what it takes
to create and keep great customer relationships – and let us just say, giving customers
something so complicated they have no idea how to use it is not the way to go.
Not only is the software developed by QiSOFT easy to use, it’s also fully, completely
100% supported by the best engineers out there. These are the pros it’s good to
know. They possess extensive experience in both the products we develop and the
industries we serve and they’ll drop everything to answer a support call.
It’s all part of QiSOFT’s Annual Support program. The way we see it, our success
is only as good as our clients’. That means, the more effort we make to fully support
your QiSOFT needs, the greater the outcome for us all.
Customer Support: Beyond the Sale
You now own QiSOFT software! Great! Now what? We’ve only just begun. At QiSOFT,
we believe in adding value to our customers’ experiences not just leading up to
purchase, but long after. This includes rapid implementation, low total cost of
ownership and swift delivery of business benefits you’ll really appreciate. We also
go further to provide comprehensive service that covers both pre and post installation
support such as training, consultancy and 24/7/365 technical support. Our job is
to make your job easier.
Technical Support: Know-How without Annoyance
Now come on, not all technical support departments are full of those know-it-all
types (even though they do actually know it all and aren’t you glad they do?). At
QiSOFT, our technical support knows no end – really. That’s 365 days a year, 24
hours a day, 7 days a week – we’re always there for you. We also provide support,
not just for specific operations but for our larger systems and their applications.
Whether you’re accessing support via phone, modem, VPN or Internet, our flexible
options improve your global IT ability for support right when you need it.
Support on Demand: We Go Where You Go
Maybe you’re in Shanghai. Perhaps it’s Seattle or Dublin or Dubai or maybe you’re
just so jet lagged you’re not quite sure where you are? Wherever your location,
QiSOFT’s tech support team is accessible to you 365 days a year so you can easily
call, email, log on or schedule an on-site training session or installation to keep
you informed and running smoothly.
Super Support: The Power of an Email
It’s just a simple email address: support@qisoft.com but use it and you’ll soon
realize it is far from innocent. This one address, when used, sends out a signal
to our QiSOFT Helpdesk Program for all technical support personnel to see, which
then sets in motion a chain reaction of engineers vying for the chance to answer
your need. Really, we’ve seen it. It’s not pretty, but it sure is effective when
it’s your call they’re clamoring for.
Ok, so maybe that’s a bit over the top – and our tech experts all get along great
– but they are extremely eager to answer your questions and this one email address
is the sure-fire way to get that done. As soon as your email is received, the Helpdesk
Program automatically generates a new Issue #, which ensures that all correspondence
related to your inquiry is kept together for a complete review of the issue at any
time. If details of the new issue sound familiar, the contents of the Helpdesk can
be easily searched to see if there is a known resolution for even faster response.
The Helpdesk also includes a feature to mark an issue for inclusion in our Knowledge Base
that is hosted on this website. Using this function allows us to share resolution
of an issue we think may be experienced by others. As a QiSOFT customer, you can
even start at the Knowledge Base to see if your specific issue has previously been
resolved.
We have also integrated an Incident Reporting option with the Helpdesk that allows
customers to view the contents of any of their reported issues, past or present.
Problems that are reported by phone during office hours as well as to the toll-free
after-hours line are also logged into the Helpdesk, which allows the entire QiSOFT
team to have updated status on all outstanding issues.
Whatever your need, our team is standing by and it all starts with one innocent-looking
email address: support@qisoft.com. The right address for super support and guaranteed
response.
Support Community: The Utopia of Technology
You won’t have to hold hands, sing songs or make crafts, but as part of the QiSOFT
support community, you will gain full access to our support services and website
24 hours a day, 365 days a year. That includes software fixes, updates and new version
releases as well as advice and guidance on how to get the most from your QiSOFT
system.
Entering the support community is easy, too. Just click on the login link and enter
your customer code and password. To make it even easier, bookmark the site for future
use and you’re on your way.
Premium Software Support Program
Still using that Commodore 64? How about the original Windows version, does it still
do all you need it to? Though computer technology varies, one thing remains the
same – it’s always evolving. What was cutting edge last year, or even last month,
is already dated which makes staying on top of the latest advancements more critical
to ongoing success than ever before.
The QiSOFT Annual Software Support Program was designed to add value to your ownership
experience by ensuring smooth, continuous use of all applications, providing ongoing
training to maximize your software’s effectiveness and also keeping you up-to-date
of the latest product upgrades at all times. We keep tabs on the technology, you
reap the rewards. Suddenly, staying at the head of the pack has never been easier.
Your annual software support agreement includes:
- Comprehensive pre and post-installation support
- Support for the system and its application beyond just the operation
- Annual technical support contract
- 24-7-365 critical issue telephone, modem, VPN, e-mail and Internet support
- Website support section for downloads, knowledge base
- Regular Upgrades (4 monthly) major releases (2 years)
Maintaining your Annual Support agreement also means you have access to new features,
fixes, updates and modules at no extra cost to you. As an example, in 2010 part
of your Support Package will include the following:
- 24-7-365 On-call Technical Support
- Online Technical Support Section
- Technical Support Tips Newsletter
- Monthly QiSOFT Newsletter
- Free Downloads/Upgrades for registered software
- Instant Reporting
- OEE Alarms & Incident Tracking Module
- Alarms
- QIS Dashboard
- "Smart" Indicators
- Community Blogs and Forum
Contact Us:
E support@qisoft.com - the most powerful e-mail address
at QiSOFT.