Operator Feedback: First Line of Defense

Even top-floor decisions originate at the shop-floor level and the source for this information is the Operator. If communication only flows in one direction, how can you ever learn from what is ultimately found?


Increase Awareness Of Variances

Problem
Is your product quality being compromised because information on product standards is not being communicated to your shop floor?

Solution
The Operator’s awareness of variances is based solely on feedback received from the differing levels within your enterprise. Only when the Operator knows the ideal standards for what is “right” can he then assess when something is “wrong.” If the feedback he receives is not accurate, his response will be compromised as will your process.

Top-To-Bottom Information Flow

Problem
When an alarm incidence occurs, does that information flow to all levels or is it confined to the shop floor?

Solution
Subtleties within the process are an Operator’s focus and he must apply his knowledge of documentation, data acquisition and the resulting delivery and presentation findings in order to be effective in his observations and feedback. This includes tracking any and all responses to alarm incidences, changes or adjustments the Operator has made, as well as explanations behind a slow or stopped line. The Suite then analyzes and delivers the information resulting from those actions relative to the varying levels within your enterprise.

Portable Recording Devices

Problem
Is your operator equipped with fully automated tools or is your process vulnerable to errors due to human entry of data?

Solution
One challenging facet of the manufacturing floor is that, often times, devices are not connected electronically in any way yet you still need recordings from the devices. That is why we enabled The Suite to feature a walk-about module, freeing Operators to walk the shop floor, observe a gauge, type the appropriate info on the handheld screen, move to the next port and input there as well.

After all devices have been observed, the module goes back in its cradle and the data collected is automatically downloaded to The Suite for availability on the log sheet providing a comprehensive view unlike any other.