QiSOFT Blog - Know Your "Why"

30 September, 2022

The Importance of Knowing Your "WHY" in Quality Management


Quality management systems ensure that products are manufactured to the highest standards, standards expected by the market or customer. By collecting data from the manufacturing process, quality teams can identify potential issues and take action before products are made incorrectly. 

However, it's important to remember that data should be collected for a purpose. As a quality management team, it's crucial to always be aware of your "why." Why are you collecting data? Why are you running tests? Why are you performing inspections? 

By keeping your "why" at the forefront of your mind, you can ensure that you're only collecting the most critical data and running the most impactful tests. Value comes from collecting and analyzing the relevant data points needed for efficient decision-making.

The Three Key Elements of Data-Driven Quality Management Systems

There are three key elements of data-driven quality management systems: data collection, data analysis, and data-driven decision-making. 

Data Collection 

Think about all the data points that go into manufacturing a product. Everything from the raw materials to the production line and the finished product must be measured. In the past, most of this data was collected manually. Operators would physically write down or record every single piece of data. But this was time-consuming and often led to errors. It also meant a delay between capturing the data and taking corrective action.

In this modern digital age there are better ways to collect data, thanks to mobile devices, IIoT and the cloud. The industrial internet of things, or IIoT, refers to using connected devices to collect data from manufacturing processes. By combining IIoT with a quality management system like QIS, manufacturers can instantly collect and analyze large amounts of data.

Data Analysis 

In any manufacturing company, quality control is of the utmost importance. After all, no one wants to end up with a faulty product. To ensure that products are of the highest quality, manufacturers must analyze quality control data as quickly as possible in the process. By doing so, they can identify any problems that might be causing products to fail and take steps to fix them before they generate a batch of defective parts.

In addition, analyzing quality control data can help manufacturers to improve their processes and prevent future issues from arising. As a result, taking the time to analyze quality control data is essential for any manufacturing company that wants to produce high-quality products and keep customers happy.

Data-Driven Decision-Making 

Data-driven decision-making allows manufacturing companies to make better use of resources and optimize processes. It also helps to ensure that products are of the highest quality and meet customer needs on a continuous basis. In addition, data-driven decision-making can help identify opportunities for cost savings and new revenue streams.

Using the data capturing techniques available, companies can obtain all the data they need for effective decision-making. However, this can be a double-edged sword when too much or irrelevant data is collected. 

Quality control software like QIS can collate and display vast quantities of data in real-time. Knowing which materials work best, when process adjustments are optimal, having clear evidence of non-conformance and the most common causes of production inefficiencies - all contribute to reduction and even elimination of the preventable costs associated with process operations. Less waste, less rework, less downtime, happier customers and, subsequently, lower costs and higher margins.

But it's crucial to know which data the quality team actually needs. Otherwise, they could spend time focusing on non-essential areas at the cost of dealing with critical ones. As such, it's vital to map out the data needed before implementing your system. 


Data-driven quality management systems are essential for ensuring that products are manufactured to the highest standards. By collecting and analyzing data from the manufacturing process, quality teams can identify defects and make adjustments before products are made incorrectly. 

But, data should be collected for a purpose, and quality teams should focus on collecting the most critical data points necessary for efficient decision-making. The key to success is to identify and focus on the ‘right things’ that provide differentiated value to customers and deliver continuous improvement over the long term.

Ultimately, by using relevant data, manufacturing companies can make more informed decisions that will help them succeed in the marketplace. The goal – to reduce quality losses and costs and improve production flexibility and product consistency – all things that lead to greater customer satisfaction and higher profits. 

What Our Customers Say
Testimonials Testimonials

"Jacobs Douwe Egberts have seen benefits of reduced paperwork and improved reporting across the plant. In addition, the QIS analysis tools understand complex process performance and identify improvement opportunities to reduce downtime, establish optimal operating procedures and improve product quality"

Jacobs Douwe Egberts


Testimonials Testimonials

"With QIS, information from the earliest production steps is used to actively reduce variation down the line. As milk is a natural product it comes with seasonal variation in its properties. QIS helps us respond to these variations and manufacture cheese with a consistent quality"

De Graafstroom


Testimonials Testimonials

"QIS has been trusted in the process manufacturing sector for over 30 years and has proved its ability here to take all the available shop-floor data and turn this into meaningful and actionable intelligence. This combined with the unparalleled implementation and support expertise means that De La Rue can have maximum confidence in their investment, today, tomorrow and into the future"

De La Rue


Testimonials Testimonials

"QiSOFT are the GOLD standard that I measure all our suppliers against"


North America


QiS Metrics

Measurable and sustainable improvements resulting in tangible financial and operational benefits

Reduction in waste, downgrade and rework
Labour savings across quality, production and administration teams
Reduction in the cost of internal and external failure


Since 1986, we’ve been helping manufacturing organizations across the world transform data into critical insight in order to achieve continual product and process excellence.

Play Video Play Video
Latest News

QiSOFT Blog - Continuous Improvement

The Long-Term Strategic Benefits of Continuous Improvement Every manufacturing business knows it…

QiSOFT Blog - Reducing Energy Costs

Why Improving your Manufacturing Quality Can Reduce Your Energy Costs Introduction We all know…

Data Capture
Cut out paperwork, duplication and costly mistakes
Quality Control
Ensure product quality and consistency
Identify and respond to changes in your process
Downtime Tracking (oee)
Prevent downtime, performance and quality losses
Statistical Process Control (spc)
Reduce waste, rework and raw material usage
Stop substandard materials entering your process
Certificates of Analysis
Reassure your customers of quality
Accelerate investigations, recalls and complaints
Free up valuable time and minimize error
Unlock the secrets of your process
Document Control
Confirm conformance to standards and procedures
Drive your quality, process and performance goals
Close QiSoft

Request Demo

Full Name:





Would you like us to send you a brochure?